FAQs

  • If you are unable to make a class you signed up for, we ask that you cancel 12 hours in advance.

    Classes cancelled within 12 hours of their start time will be forfeited and an additional $10 fee will assessed to the card on file.

  • Yes to both!

    We do ask that you arrive promptly to class to avoid disruptions for others in class and our instructors. However, we don’t have a strict late policy. If you are going to be more than 5 minutes late, we ask you to at least send a text or leave a voicemail.

    If you no show for a class, the class will be forfeited and an additional $12 fee will be assessed to the card on file.

  • There is plenty of parking around the studio. The only spots we ask you to avoid are those with covers over the spaces. These are reserved spaces for residents that live in the condos nearby. You run the risk of getting a ticket or towed during class if you park there!

  • Be sure to bring a pair of grip socks to every class!

    For mat Pilates, we have mats in studio but you’re also welcome to bring your own.

  • Great! For an additional $80 per month, you can add the “Float Pass” to your membership and take classes at both Optimum Pilates and Optimum Fitness Training. Any class you take at either location will count towards the amount of classes in your membership.

  • The easiest way to book classes is directly through the Optimum Pilates app (Apple Store or Google Play). Our schedule will also be posted on our website.

  • The waitlist is automatically enabled once capacity is reached in a class. You will register the same way as you would for the class but will be given what number in line on the waitlist you are. If a spot opens up, the first on the waitlist will be automatically enrolled. If they are unable to attend, it will continue down the line. If a spot does not open, you will be automatically returned your class credit back to your account.

  • Navigate to your Account within the app and send us a message with the changes you want or simply chat with us in the studio!

  • You can place your membership on hold for 14 to 30 days with a suspension fee of $25. We will allow you to suspend your membership 2 times year. A suspension request needs to be submitted at least 14 days in advance of when you want it suspended.

    During the suspension:

    • You will not be able to take classes

    • Your membership term will be extended by the length of the suspension

    • Billing will be paused with the exception of the suspension fee

  • The best way to keep track of your classes is in the Optimum Pilates app. Select the profile icon in the upper right hand corner, then choose Active Credits + Memberships.